Fakir Judi Black Electric Kettle Leaking Water From the Bottom

profile
Şahin
December 10, 2023 11:06 pm
133

Hello, about two years ago, I bought a Fakir Judi model black electric kettle online. Yesterday, I noticed that it was leaking water from the bottom. I took it to the Fakir service in Ankara Balgat Çağrı Teknik. They said they would check it under warranty if I had the receipt. Unfortunately, I didn't keep the receipt as I trusted the brand. They informed me that the diagnostic fee was ₺50, and if I decide not to proceed with the repair after they check the device, I would still have to pay ₺50. I reluctantly agreed. In the evening, they called me and said the interior and gasket of the kettle needed to be replaced, and it would cost ₺400. Now, I ask: 1. Is it fair to charge such a high amount from the customer for a water leakage issue that seems to be a manufacturing defect? (I read complaints on this site about similar issues with new models) 2. Is it legal and ethical to demand ₺50 under the name of diagnostic fee? I'll wait and see if this reliable brand will address the issue. Good evening.

December 10, 2023 11:00 pm
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Ali is completely dissatisfied with the result

profile
March 18, 2023 4:24 pm
35
1
Abdullah is completely dissatisfied with the result

Fakir Refused Warranty for Hypo Clean Water Purifier Despite Repeated Defects

profile
Abdullah
February 04, 2025 11:06 am
46
1
Mine is completely dissatisfied with the result

Broken Fakir Electronic Teapot, In Return an Insult to the Costumer!

profile
Mine
April 30, 2025 3:06 pm
68
1
Bülent is completely dissatisfied with the result

Fakir Pro Intermix Blender Failed in Less Than a Year and Service Blamed Me

profile
Bülent
October 06, 2024 10:18 am
45
Fakir Pro Intermix Blender Failed in Less Than a Year and Service Blamed Me
Fakir Pro Intermix Blender Failed in Less Than a Year and Service Blamed Me

profile
Ferhat
April 03, 2023 10:26 am
34
Report a Similar Issue