Hello, about two years ago, I bought a Fakir Judi model black electric kettle online. Yesterday, I noticed that it was leaking water from the bottom. I took it to the Fakir service in Ankara Balgat Çağrı Teknik. They said they would check it under warranty if I had the receipt. Unfortunately, I didn't keep the receipt as I trusted the brand. They informed me that the diagnostic fee was ₺50, and if I decide not to proceed with the repair after they check the device, I would still have to pay ₺50. I reluctantly agreed. In the evening, they called me and said the interior and gasket of the kettle needed to be replaced, and it would cost ₺400. Now, I ask: 1. Is it fair to charge such a high amount from the customer for a water leakage issue that seems to be a manufacturing defect? (I read complaints on this site about similar issues with new models) 2. Is it legal and ethical to demand ₺50 under the name of diagnostic fee? I'll wait and see if this reliable brand will address the issue. Good evening.
The Fakir Hypo Clean water purifier I purchased was replaced under the defective product policy after experiencing the same issue (water leakage) three times. However, when the new device showed the same problem, they informed me that the warranty had expired and that service would only be provided ...
In November 2021, water started to accumulate in the tank under the Fakir brand electronic teapot I bought. I didn't care. It stopped working after about 6 months. I took it to the Dealer. First, they delayed for a long time. They didn't contact me unless I called. Then they said we were waiting for...
On December 17th, 2023, I purchased the Fakir Pro Intermix blender set. In September 2024, while using the product, I heard a strange noise from the cutting blade inside the blender foot, and upon checking, I saw that the blade had dropped. When I took this product, which is not even a year old yet,...
I bought a Fakir vacuum cleaner from BİM for ₺4,500, and now, less than 8 months later, it keeps shutting off right after I turn it on. I brought it to the service center, and to my shock, they hit me with a bill of almost ₺4,000 for a battery replacement, saying it was my fault, which seems unfair ...
They outrageously increased the price that they charged me to fix my coffee machine. The initial estimate for the cost of the repair was 400 Turkish Lira, however that was rapidly increased to 800 Turkish Lira when they claimed that the sensor had broken and that the main board was also damaged. It ...
Comments