At 06:28 AM on October 20, 2025, a payment of $71 USD was withdrawn from my QNB card through the App Store for the “Facetune” app, even though I never approved, authorized, or used this service. I did not start a subscription, I did not enable any automatic payment, and I have never used this app before in a way that would justify a subscription being activated. I only received a vague notification labeled “Apple.com bill international,” but there was no clear message stating that a subscription had started or that a charge would be made.
The unauthorized and undisclosed withdrawal of this payment violates both consumer protection regulations and basic banking security standards. I had deleted the application long ago, and I do not accept such a high amount being withdrawn from my account without my permission.
I request that this unauthorized transaction be canceled and that the $71 USD be refunded to me. I expect this issue to be resolved urgently.
I downloaded the Facetune app from the App Store as a trial version one week ago. It was stated that I would be notified before any charges were made at the end of the trial period. However, on November 17, 2025, $71 USD was withdrawn from my Apple ID account ending in 1402 without any prior notific...
On November 7, 2025, a $71 USD Premium subscription was activated on the Facetune 2 app through the App Store on my iPhone 16, even though I did not approve or authorize the purchase. I did not see any confirmation screen or notification during the purchase process. This subscription was started com...
On June 29, 2025, at 12:43 PM, I was shocked to see that ₺2,999 was withdrawn from my account via Apple for a Facetune app subscription. This charge happened without my prior knowledge or consent. I never authorized or used this app, yet they charged me the full annual subscription amount all at onc...
I signed up for the Facetune app through Apple under what was clearly stated as a free trial. I never used the app’s features, yet Apple charged my account for a full subscription. After seeing this charge, I immediately canceled my subscription to avoid further payments. I have not used the service...
Even though the Facetune Video app is not installed on my phone and I have never used it, an annual subscription fee of $33 USD was charged to my App Store account on August 1, 2024, at 07:31. This transaction occurred completely without my knowledge or consent. I canceled the subscription as soon a...
Comments