Through Facebook Business Suite, I ran a time-limited ad that was supposed to end on the date I set, but it did not stop and continued indefinitely without my knowledge. I realized today that this has been happening since July 30. A total of $300 was charged to my credit card via my ad account “mutena_butik.”
Even though the campaign had an end date, it didn’t automatically stop, which led to unexpected charges and financial loss. I couldn’t reach Facebook customer support, so I’m seeking a resolution here.
I request that the ad be stopped immediately and that at least 75% of the charges be refunded to me.
I'm having trouble creating new ads on Facebook because they're requiring payment for previous ads. On July 12, an extra ₺180 was charged, even though the ad had already been paid for. Despite removing the advertisement, I am still encountering extra fees. I've decided to discontinue my advertising ...
Between April 3 and 5, 2025, Facebook withdrew a total of ₺4,880.65 from my personal credit card in 32 separate transactions. These withdrawals were made without my knowledge, and I have not made any purchases on Facebook or Instagram. I do not run any ads, own any business pages, or authorize any t...
Facebook has repeatedly made unauthorized transactions, without my knowledge or consent, using my registered credit card under the name of Facebook Ads. I demand an immediate explanation regarding the purpose of these unauthorized transactions and request a refund for the amount withdrawn. Moreover,...
On July 27, 2023, I discovered two unauthorized charges totaling 77.62 USD on my credit card. The charges were initiated by Facebook under the names "9kb2qsk7x2" and "q7zwap3f92," without my knowledge or authorization. I immediately contacted my bank to inquire about the transactions, and they confi...
On August 9, 2025, two unauthorized transactions were made from my Kuveyt Türk credit card under the name of Facebook. I have never used any Facebook service or application, yet ₺16,510 and ₺8,253 were withdrawn, totaling ₺24,763. There is no record of these transactions in my Facebook account, and ...
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