I made a hotel reservation through Zenhotels and paid in advance to avoid any issues. To confirm my booking, I called the hotel directly, only to be told they had no availability and would issue a refund if I canceled. I proceeded with the cancellation. Now, the hotel representative is telling me I need to contact Zenhotels, which they claim is a subsidiary of Expedia, for my refund. This process is getting unnecessarily complicated. I need assistance to resolve this and get my refund as promised. Please advise on the next steps!
I booked a hotel through Otelz, but since it was an international property, the booking was actually handled by Expedia. When I tried to cancel my reservation, I was told the hotel needed to contact Expedia directly to approve it. For over a week, I have been going back and forth between Expedia an...
I booked a hotel through Expedia and requested payment 30 days after my stay, as their policy requires. However, I still haven't received my money! Here's the problem: Expedia claims they paid me, but my bank shows no record of the transaction. They even sent me a payment confirmation, but my bank s...
I made a no-prepayment reservation through Expedia Group for a one-night stay at Aks Royal Hotel in Amasya for the dates July 8–9. Before the check-in date, I contacted the hotel directly and canceled the reservation, assuming everything was settled since I hadn’t paid in advance. However, I was sh...
I made a reservation for a hotel in Istanbul through Hotels.com for May 10-12. Due to a flight delay on May 10, I couldn't check into the hotel after midnight as it wasn't communicated to me via email. When I arrived at the hotel on May 11, thinking my reservation was still valid, the hotel staff in...
I booked a hotel through the Expedia app and requested an invoice after my stay. Unfortunately, contacting them has been a nightmare! The only phone number listed is for an international line, which likely comes with additional charges. The "invoice" they sent me through their website is just a re...
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