I booked a hotel through the Expedia app and requested an invoice after my stay. Unfortunately, contacting them has been a nightmare! The only phone number listed is for an international line, which likely comes with additional charges. The "invoice" they sent me through their website is just a receipt with no invoice number or even the hotel's tax ID. This is completely unacceptable! Expedia is making it incredibly difficult to get a proper invoice, which I need for various reasons. I demand that Expedia contact me immediately and send me a real invoice.
I booked a hotel through Hotels.com and was surprised to learn that they don't provide invoices for online payments, only receipts. Their excuse is that they're an American company affiliated with Expedia. They also claim to have this information on their website, but as a customer, am I expected to...
I booked a hotel through Otelz, but since it was an international property, the booking was actually handled by Expedia. When I tried to cancel my reservation, I was told the hotel needed to contact Expedia directly to approve it. For over a week, I have been going back and forth between Expedia an...
I booked a hotel through Expedia and requested payment 30 days after my stay, as their policy requires. However, I still haven't received my money! Here's the problem: Expedia claims they paid me, but my bank shows no record of the transaction. They even sent me a payment confirmation, but my bank s...
We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system. Since then, I’ve sent multiple messages to customer support, received only automated, robotic respo...
On October 10, 2025, I made a reservation through Expedia for SC. Palace Hotel in Vilnius, Lithuania, selecting the “pay at the hotel” option. It was clearly stated during booking that no payment would be charged in advance. However, despite that, ₺1,561 was deducted from my account by Expedia. My ...
Comments