I made a car rental reservation through Expedia.com, selecting the largest insurance package offered by Hertz. However, when we arrived to pick up the car, Hertz stated that they did not recognize that package and required us to purchase insurance again.
Additionally, Expedia had charged me $100 upfront, but Hertz claimed they did not see that fee and issued us a new invoice. It feels like the site only operates for its own benefit, and I cannot find anyone to address my concerns. I wish I had booked directly through the main websites of the brands instead of using Expedia. I will never use Expedia again.
My spouse used their Expedia account to book a rental car on my behalf, but the system automatically assigned their name as the driver instead of mine. We noticed the issue right after the booking and immediately emailed Expedia to request a correction to the driver’s name. Unfortunately, we receive...
I booked a hotel through Otelz, but since it was an international property, the booking was actually handled by Expedia. When I tried to cancel my reservation, I was told the hotel needed to contact Expedia directly to approve it. For over a week, I have been going back and forth between Expedia an...
I booked a hotel through the Expedia app and requested an invoice after my stay. Unfortunately, contacting them has been a nightmare! The only phone number listed is for an international line, which likely comes with additional charges. The "invoice" they sent me through their website is just a re...
I was deceived by Expedia when I bought a holiday package that was supposed to be "Ultra all-inclusive," but I ended up having to pay extra for breakfast. Adding insult to injury, I was also slapped with a parking fee. In addition, I did not receive a correct invoice that follows the laws of the Tur...
I made a reservation for three people at TUI Blue Grand Azur through Expedia, specifically because the listing stated that airport transfer service was included. This was a key factor in choosing the property, and I paid a high amount with the understanding that transportation from the airport to th...
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