Paid for EWA English Premium but App Store Won’t Recognize My Purchase

Last night, I purchased a 12-month EWA English (App EWA) Premium subscription through Paddle for $29.90. I received both the payment confirmation and the invoice by email, confirming that the transaction was successfully completed.

However, when I try to download the app from the App Store on my iPhone, I am repeatedly prompted to enter my payment information and make another purchase. I am unable to download and access the app, and it appears that the App Store does not recognize the subscription I have already paid for.

My primary request is for my existing payment to be recognized and for my EWA Premium subscription to be activated so that I can sign in and use the app on my iPhone without any issues. If this is not technically possible or if the problem cannot be resolved promptly, I request a full refund of the $29.90 payment with no deductions.

I kindly ask that this issue be investigated and resolved as soon as possible.

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