I purchased the premium version of EWA English but the promised features were not activated. How can I demand full access?

When you purchase EWA Premium and the features don’t activate, the key is to verify that the subscription is correctly enabled and then file a documented claim.

Practical steps to demand full access

• Check that the subscription is active in the store where you purchased it:
– App Store: Settings → Apple ID → Subscriptions → EWA.
– Google Play: Play Store → Profile icon → Payments and subscriptions → Subscriptions → EWA.
If it appears as active there but not in the app, the issue is on EWA’s side.

• In the app, go to your profile and tap “Restore purchases” (if available). This syncs the purchase with their servers.

• Reinstall the app and log in using the same email or login method you used when making the purchase; many issues occur when accessing with a different account.

• Contact EWA’s official support through their form.

Explain that Premium was paid but not activated, attach screenshots, and request immediate manual activation.

• If it’s still not activated, consider filing a complaint on Xolvie to seek a resolution.