EWA Ignored My Same-Day Cancellation and Charged My Card
On July 12, 2026, I purchased a one-year subscription to the EWA app to study English. Later that same day, I decided that the app was not right for me and requested to cancel my subscription through the cancellation option provided within the app. Despite submitting my request, I never received any response.
On the morning of July 13, 2026, two separate attempts were made to charge me for the subscription without my knowledge or approval. As a result of the transaction processed through Google using my saved credit card information, $99.90 was successfully charged to my card. Even though I had requested to cancel my subscription on the very same day I purchased it and had informed the app accordingly, I was still billed, which has caused me financial harm.
I request that my subscription be canceled immediately and that the $99.90 charged to my credit card be fully refunded. I also ask that this unauthorized billing activity be thoroughly investigated and that appropriate measures be taken to prevent similar situations from happening in the future.
