Evolution Crazy Coin Flip Payout Errors And Missing Winnings

I am a regular player of the Evolution live casino game Crazy Coin Flip, which I access via Betcity, and I have been experiencing serious payout issues on multiple occasions. When I win, the game sometimes does not pay out at all, or it pays out the base winnings but does not include the top-up amounts that were clearly part of the winning round. I contacted Betcity support about this repeated problem, and they informed me that multiple players are experiencing the same issue and that they are trying to fix it all at once. Despite acknowledging the problem, they are keeping the game live, which means more incidents and incorrect payouts are happening while we wait. Because of these ongoing payout errors, I and other players are left waiting for money we have fairly won, without knowing when or even if we will receive the correct amounts. I request that all my affected Crazy Coin Flip rounds be checked and that every missing or incorrect payout, including all top-ups, be fully corrected. In addition, I believe a compensation is appropriate for the uncertainty, delay, and stress caused by this situation, especially while the game remains active despite the known issue.