FlexTV Chile Double-Bills Customer and Refuses Refund for Unauthorized Charge

I would like to report an issue regarding two separate unauthorized charges made through FlexTV Chile without my knowledge or consent. On the same day, August 1, I was charged twice for a subscription. While the first charge was eventually refunded to me, the second charge has still not been returned to my account.

I never gave any consent for this second charge, and I wasn't even using the app anymore. I attempted to cancel the subscription and delete the app multiple times, yet they continued to charge me. When I spoke with my bank, Bci, they told me they couldn't do anything on their end and that I had to cancel the subscription directly.

I demand that FlexTV issue a full refund as soon as possible for the second charge taken on August 1, and that my subscription be canceled immediately and permanently. I ask that this unauthorized transaction be rectified and that necessary controls be put in place to ensure it does not happen again.