Brand-New Itel S23 Phone Suffers Severe Lag, Phantom Touches, and Wi-Fi Glitches

I received the Itel S23 phone I ordered through Epttavm on December 27, 2025, around 2:00 PM. Although the phone is only three days old, I have encountered several serious issues. I am having Wi-Fi connection problems, network signal issues, and the phone acts as if it is registering phantom touches at times. Even when I open the dialer screen, I struggle for a long time just to minimize the keypad and use the app normally.

The device also has charging issues. It comes with Android 12 out of the box, which is quite outdated—I expected at least Android 14 on modern phones. The display quality is disappointing, and there is noticeable lag during gaming. Even though the phone has 256 GB of storage, I am already experiencing stutters after downloading just 30–40 GB of apps and data; I suspect the phone will become almost unusable once 80–90 GB is filled.

Having experienced so many problems in such a short period, I am completely dissatisfied with the device. I demand that the necessary software and system improvements be made for my Itel S23 phone, including updating the Android version and fixing performance, network, Wi-Fi, and touchscreen issues through a software update.