I made a reservation through ETS Tur (reservation number 113844796) at Kars Hotel Kent Ani, but the moment I entered the room, I was horrified. The room was filthy, with bugs on the bed, mosquitoes flying around, and dirty sheets covered in hair. I didn’t even want to open the bathroom door. When I complained to the front desk, they refused to cancel my reservation and offered another room. However, the second room was just as bad. When I said I didn’t want to stay, they threatened me, demanding payment before I could leave. Several people even blocked my car until I paid. Despite reaching out to ETS, they couldn’t resolve the issue, and I was forced to pay for a stay I never had. I demand a full refund for this unacceptable experience.
I made a reservation through ETS Tur and arrived at the hotel, only to find that none of the promised services were actually provided. I contacted ETS immediately, but they stalled me for 1–2 hours. I shared all the issues I experienced along with photos I took directly with the ETS staff at the hot...
My stay at Kadıköy New Royal Suites booked through Airbnb was a complete disappointment due to serious hygiene problems and terrible service. The room had clearly not been cleaned after the previous guests. There were strands of hair on the sheets, and when we took a blanket from the closet, the bed...
I stayed at Cratos Premium Hotel for 3 nights between September 5 and 8, with reservation number 115314649 and room number 1223. Although I booked a full-board stay, even the water we drank on the main beach was charged, and there was a reservation system for the sunbeds. I am not talking about the ...
Today, I booked a stay at Pasha Suit Otel in Tokat through Hotels.com, and I was charged ₺840. When I arrived, the property was in terrible condition, with foul smells coming from the room, making it completely unfit for staying. I immediately requested a cancellation, but they refused. I then aske...
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and paid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe...
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