On October 4, 2025, I booked a Cambodia flight ticket (reservation number: 6847127)** via Skyscanner, which redirected me to Kiwi.com. The flight was scheduled for October 17, and I purchased the ticket on October 4. However, due to unforeseen circumstances, I requested a cancellation on October 6. My cancellation was approved with a €30 service fee, and I received written confirmation of that approval.
The total payment amounting to 38k was made via credit card. However, three weeks have passed, and I still haven’t received any refund or official update regarding the process. I contacted Kiwi customer service twice, but each time I only received automated responses stating, “We’re waiting for a response from Etihad Airways.”
I’m requesting that my refund—either in full, partial, or even as Kiwi flight credit—be issued immediately. I’ve been waiting far too long, and the lack of transparency and progress in handling my refund request has caused serious inconvenience. I expect this issue to be resolved urgently.
I purchased a ticket from Wizz Air for a December 6, 2024, Istanbul-Budapest flight. Before booking, I carefully checked the cancellation policy, which clearly stated that in case of cancellation, I would receive a refund. Due to unforeseen circumstances, I canceled the ticket one day after purchas...
Hi Wizz Air Customer Relations, Wizz Air cancelled my Tel Aviv (TLV) ↔ Larnaca (LCA) flights scheduled for 12 August 2025 and 17 August 2025. Here are the booking details: Airline reference (PNR): WH1WRF, eDreams booking ID: 20327808830. Despite my repeated requests, the issuing agency (eDreams) has...
On May 25, 2024, I purchased an extra seat for my Etihad Airways flight (reservation code NEL95Y) and paid ₺4,926 by credit card. However, since the flight was later changed by the airline, I decided to cancel my ticket and successfully received a full refund of the base ticket price through my trav...
I booked a Wizz Air flight for three people from Istanbul to Budapest on June 28 through the Wizz Air mobile app. However, I can no longer access the flight details within the app—it simply shows nothing under my upcoming bookings. I checked the Wizz Air website and found the flight code listed unde...
I paid 685 dirhams for an Etihad Airways flight from Abu Dhabi to Istanbul scheduled for September 2, 2024. However, I never received any ticket information or confirmation email. Despite multiple attempts to contact customer service, no one has been able to assist me in locating my ticket or provid...
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