On November 13, 2025, I experienced an approximately 4-hour delay on Etihad Airways flight EY545 to Thailand. During this delay, no information, meals, or any form of assistance was provided to me. Because of the delay, I missed my Istanbul connecting flight (TK2320), and this caused significant inconvenience.
In addition, during the connection, I was forced to wait for a full 8 hours in Abu Dhabi, and no support was offered during this time either. Due to the extended waiting period, I also experienced health-related issues.
To resolve the inconvenience I suffered, I am requesting a refund for my Istanbul ticket or compensation for the damages I incurred. I purchased my flight directly through Etihad’s official website. When I contacted customer service regarding this issue, I was not shown any interest and no solution was provided.
I respectfully request that the inconvenience I experienced be resolved as soon as possible.
Because of a delay on my Etihad flight EY544 on October 25, 2025, my spouse and I missed our connection in Abu Dhabi and were unable to board our next flight, EY414. Due to this delay, we were forced to wait for a long time at Abu Dhabi Airport, and our entire travel plan was disrupted. We arrived ...
On February 1, 2025, my Etihad Airways flight to Phuket via Abu Dhabi was canceled without any explanation. The airline provided no communication or assistance, leaving passengers completely stranded. At Istanbul Airport, we were kept on the plane for three hours before being told to deboard. Inste...
I paid 685 dirhams for an Etihad Airways flight from Abu Dhabi to Istanbul scheduled for September 2, 2024. However, I never received any ticket information or confirmation email. Despite multiple attempts to contact customer service, no one has been able to assist me in locating my ticket or provid...
On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuket with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase. I reporte...
On May 25, 2024, I purchased an extra seat for my Etihad Airways flight (reservation code NEL95Y) and paid ₺4,926 by credit card. However, since the flight was later changed by the airline, I decided to cancel my ticket and successfully received a full refund of the base ticket price through my trav...
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