On October 7, 2025, I purchased the Estée Lauder Double Wear Mascara (Order No: 6914357336). From the first use, the mascara started flaking heavily and had an unpleasant, expired-like smell. This is highly unusual for a premium product like this and made me question its freshness and safety for use around the eyes.
The flaking not only made application difficult but also caused discomfort, and the odor was strong enough to suggest that the formula might have deteriorated or expired.
I contacted Estée Lauder customer service to report the issue, but I have not received any response yet. I request an exchange or replacement of the defective product and ask that my issue be resolved as quickly as possible.
I received my Estee Lauder order (#6773637144) on January 9, 2025, after spending ₺7,632 on skincare products. However, after just six days of use, my skin has completely broken out with painful cystic acne and redness. My skin has never reacted this badly before, and I am convinced that either the ...
On April 28, 2025, I purchased a Lancôme Idole mascara through Hepsiburada from the official Lancôme seller. Unfortunately, the product was defective from the very beginning. When I first opened it, the brush did not come out properly. I tried opening and closing the cap several times, but the issue...
I purchased multiple Estee Lauder products on sale, but I never opened them right away because I like to stock up. Recently, I started using them, and within two weeks, my skin developed eczema-like irritation around my nose, with flaky, peeling skin. I immediately contacted Estee Lauder customer s...
On July 27, 2025, I ordered Estee Lauder Double Wear from Trendyol (Order Number: #10383072204). However, this product did not arrive in the package. I immediately contacted customer service several times and explained the situation. During our conversations, I was told that I had an open request an...
On January 20, 2025, I purchased a foundation and concealer from EsteeLauder.com, expecting an authentic product. However, when I opened and used the products on February 10, 2025, they felt completely different from the ones I had previously used. To verify, I scanned the barcode using a product a...
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