I Face Missing Bonus and Balance Discrepancy on eSIM IO After $30 Top-Up

Serbülent
Serbülent
eSIM io
February 6, 2025 12:24 AM48

eSIM IO advertised a promotion offering a $5 bonus when loading $20. Trusting this, I loaded funds twice—a total of $30. However, instead of seeing $35 or even the full $30 in my account, my balance only shows $19.

This left me feeling completely misled. I reached out to eSIM IO’s support team twice, but I have not received any response. The lack of communication and failure to honor their own promotion has made me question whether this company is truly reliable.

I request that my missing funds and promised bonus be added to my account immediately, or otherwise, that I receive a refund for the amount not credited. Customers deserve transparency and fair treatment, especially when money is involved.

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