I purchased God of War for PC through Epic Games, but even though the purchase was completed and the payment was charged to my card, the game does not appear in either my purchase history or my library. I completed the transaction on February 18 or 19, and my banking app clearly shows that the payment to Epic Games was processed successfully.
The email address associated with my account is a********@gmail.com**. I tried to resolve the issue on my own and submitted a help request through the support section using the AI assistant, but I was unable to receive direct help from a technical support team and the problem still continues.
I request that Epic Games either add God of War to this account as soon as possible or issue a full refund for the amount I paid. I ask that my complaint be investigated and that I receive a clear response regarding the issue.
On December 11, 2025, at 9:47 PM, I made a payment via Google Pay to purchase FC 26 on Epic Games. The Google Pay transaction ID is 1864403569. Even though the charge was successfully taken from my card, two days have passed and the game has not been added to my Epic Games library. I contacted both...
I recently purchased games through Epic Games, but none of them are appearing in my library. The payment has been deducted from my bank account, yet the games still show in my cart and are not visible under completed transactions on Epic Games. This issue has occurred twice now, leaving me both frus...
I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the...
I purchased GTA V from Epic Games, but it has been over 10 hours, and the game still hasn’t been added to my account. I’ve contacted the support team repeatedly every hour, yet I’ve received no resolution or even a response. The game I paid for is missing, and neither a refund nor proper assistance ...
Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I logged into my Epic Games account through an internet browser on my computer and went to the purchases section, I only saw the word “email,” and the “Refund” button was not visible ...
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