I’ve been a loyal Enterprise Rent a Car customer for nearly 10 years, consistently renting from them and even recommending their services internationally. But what I experienced recently has been both shocking and extremely disappointing.
I once rented an electric vehicle and returned it after use. Later, I was surprised to see that over ₺14,000 had been charged to my ZES charging card. I couldn’t pay that amount immediately but cleared it about a week later. Unfortunately, I forgot to forward the payment receipt to the relevant team. Weeks passed, and suddenly I received a call from a collections attorney working with Enterprise, warning me that if I didn’t pay, legal action would be taken. I was stunned—because I had already paid. I instantly retrieved and sent the bank transfer receipt, and the response was, “Sorry, you’re right, I’ll lift the hold immediately.”
However, since then, I’ve been unable to make new reservations. The system shows an error every time. Customer service agents act like they’re transferring me to the correct department, but nothing happens. I was told to contact headquarters multiple times, which I did—but no one helped.
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...
I rented a car from Enterprise Rent a Car in Bosnia and Herzegovina, and I’m shocked by how I was treated. Although there is no law in the country banning smoking inside rental cars, and there was absolutely no damage or burn marks in the vehicle, I was still charged over ₺12,000 for allegedly viola...
I want to share my experience renting a car from Enterprise, and it's crucial that you take this seriously, friends. They inflated a minor damage on the vehicle, turning it into a major issue, and handed me an exorbitant bill. This is my first-ever complaint against a business, and I'm doing it to p...
Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,...
I rented a car from Enterprise at Zurich Airport through Discover Cars.com for the period of May 28–31, 2025. As part of the rental agreement, a deposit of 1,000 CHF was blocked on my credit card. I returned the vehicle without any damage, on time, and in full compliance with all conditions. However...
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