I rented a Toyota Corolla from your Ankara Esenboğa branch and requested an upgrade to a BMW X1, which was delivered as per my request. Unfortunately, the vehicle provided was neither the high-end model I expected nor as comfortable as anticipated.
At the delivery point, a newer BMW X1 that matched my previous positive experiences was available. I specifically requested this model, but it was not provided to me. This situation left me disappointed, as it failed to meet my expectations and has shaken my trust in Enterprise’s service.
I’ve noticed a decline in service quality recently, which is disheartening given my prior satisfaction with your company. I hope you address this complaint and restore the standards I once admired.
On October 14, I rented a BMW X1 through Enterprise in Kocaeli, Turkey. During this rental process, on the same day, I received a call from a UK phone number (+44 772 3443195) from a woman who introduced herself as “Berna”, claiming to be a customer service representative conducting a satisfaction s...
Despite making a reservation with Enterprise a week in advance for a Toyota Corolla Hybrid, when I arrived yesterday, they informed me that the car wasn’t available and offered a Ford Puma from the same segment instead. The agent at the desk suggested upgrading to a BMW X1 for an additional daily fe...
I had a Ford Focus rental reservation with Enterprise to pick up from their Ankara Esenboğa office. When I called ahead to confirm, I was told no Ford Focus was available, and I had to go to the Ankara Train Station office to get a Toyota Corolla Cross instead. Upon arrival, a representative informe...
On October 20, 2024, I rented a car from Enterprise's Atlantis branch, specifically requesting a well-maintained vehicle for a two-day trip, as I was traveling out of town with my family. Despite assurances of the vehicle's condition, shortly after we set off, the car’s warning lights came on, with ...
As a frequent customer since last summer, I've consistently rented vehicles without any issues. However, my recent encounter left me puzzled and dissatisfied. After returning a vehicle in pristine condition, I called the Ankara Garage branch to inquire about renting another one the next day. I was ...
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