Enpara placed a block on my account citing security reasons, and I have been trying to resolve the issue ever since. I have called customer service at least 4 or 5 times, and each time they’ve said a ticket has been created and that someone would contact me shortly. It’s now been 22 hours, and I still haven’t received a single call or update. Every time I reach out, I’m told they’ll call “very soon,” but no one follows through.
This is incredibly frustrating because the money in this account belongs to my business, and I need to purchase materials. I’m being forced to sit and wait for an undefined amount of time with no access to my own funds. Other banks I’ve dealt with in the past have responded to similar issues in 1–2 minutes, yet Enpara has left me waiting nearly an entire day with zero communication.
I’m seriously disappointed in how this is being handled. I’m already a victim of this situation, and Enpara is only adding to my frustration by failing to act. I urgently request that my account block be lifted and that someone from the team contacts me immediately to resolve this matter.
Enpara.com blocked my account for "security reasons," and when I contacted customer service to find out why, all I got was a vague response that their security team had also locked their screens, leaving me without any real answer. If I can't even learn why my own account has been blocked, what’s th...
While transferring funds from my Enpara account for a vehicle sale, I realized that, due to the 5:16 PM transaction time, the transfer was set for the next business day. Attempting to cancel it, I followed the phone instructions and pressed “0” to avoid a next-day delay. However, this action led to ...
Enpara blocked me after I transferred some of my funds back from the crypto exchange BTCTurk to my account. I don’t know whether to be upset about selling my crypto or about the bank freezing my money and blocking my access. I called their support, and they said they would get back to me on Friday m...
On Saturday night around 11:00 PM, Enpara/QNB Finansbank suddenly blocked my account without any prior notification. When I contacted customer service, I was told that it was a "policy requirement," but they couldn’t provide further details. They mentioned that I could withdraw my funds from a branc...
enpara.com blocks my account without any reason. I cannot withdraw the money in my balance in any way. But they can allow money to enter the blocked account and it is in the flow, I cannot use it either. If you block, put a double-sided block. But can the bank say no to the money coming in? As long ...
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