I have been an active customer of Enpara for nearly 10 years. Today, without any prior warning or explanation, my account was unfairly closed. I was not given any reason for the closure, nor was I properly informed. When I contacted customer service on my own initiative, the only response I received was a vague reference to “bank policy,” without any concrete explanation or assistance. Additionally, I was told that in order to retrieve the balance in my gold account, I must submit a written instruction letter and, more disturbingly, explicitly request the closure of my account. I was informed that unless I write “I request the closure of my account,” I would not be able to access the funds in my gold account. This practice is not only unjust, but also coercive and lacking in transparency. I expect a clear explanation and a fair resolution regarding this matter.
Enpara suddenly blocked both my account and the money in it. When I called, they said they couldn’t provide any information and only stated that my account was closed for "not complying with their policies." I really can’t understand how they can seize both our accounts and our money all of a sudden...
On November 15, 2024, when the electricity at my workplace and my employees' phone lines were disconnected, I suspected an issue with my Enpara credit card and contacted customer service. I was informed that 19 other automatic payments had also been canceled. The actual issue, which even the represe...
I want to share my experience with Enpara because it has been truly disappointing. We opened a business account with Enpara and used it without issues for about 3–4 years. Later, we stopped operations for performance reasons and closed all our accounts. Then, our accounting department requested the ...
On Saturday night around 11:00 PM, Enpara/QNB Finansbank suddenly blocked my account without any prior notification. When I contacted customer service, I was told that it was a "policy requirement," but they couldn’t provide further details. They mentioned that I could withdraw my funds from a branc...
Just yesterday, I logged into my Papara account without any issues. However, when I tried to access it again later, I received a warning that my account was "under review." I immediately called customer service, only to be told that my account had been permanently closed. When I asked for a reason, ...
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