On November 15, 2024, when the electricity at my workplace and my employees' phone lines were disconnected, I suspected an issue with my Enpara credit card and contacted customer service. I was informed that 19 other automatic payments had also been canceled. The actual issue, which even the representative I spoke with hesitated to disclose, was that my credit card had been closed by Enpara on October 25, 2024. Despite having no outstanding debt and fully paying off my previous statement, my credit card was closed by Enpara without my consent or knowledge. After my persistent questioning on the call, the only explanation provided was vague, citing "bank policy" and so on. I expect a detailed explanation, remediation of the error that caused my grievance, and an apology.
As a customer of Enpara.com for 8 years, I made my credit card payment for the statement due on 07.10.2024, but I paid it on 08.10.2024 at 02:00. I didn’t receive any warning or notification that it was the last day for payment. After this slight delay, various fees such as shopping delay interest, ...
I experienced a serious issue with Enpara regarding an unauthorized transaction on my credit card. On March 17, 2025, I noticed three unauthorized transactions on my card and immediately contacted my bank to report the fraud and request cancellation. While the bank blocked my card and access channel...
I have been an active customer of Enpara for nearly 10 years. Today, without any prior warning or explanation, my account was unfairly closed. I was not given any reason for the closure, nor was I properly informed. When I contacted customer service on my own initiative, the only response I received...
Unauthorized transactions were made using my Enpara credit card without my knowledge. I was notified of the shopping passwords, and I immediately contacted Enpara customer service via online support and by phone. After my initial message, four more transactions were made, all requiring shopping pass...
On January 27, 2025, Enpara withdrew ₺2280 from my account for a delayed payment, leaving me in a difficult situation. I was not notified in advance about this deduction, which made the situation even worse. When I requested a refund, I was told that it could not be processed due to bank policies. I...
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