On November 21, I made a purchase of ₺3,090 on Klasgame.com using the GPay infrastructure. Although the amount was deducted from my Enpara card, it was never added to my balance, and neither the product nor the purchased credit was reflected in my account. When I contacted Klasgame about the issue, they said it was not related to them and offered no assistance. I have not yet been able to speak with my bank, Enpara. At this point, there is a transaction that has been paid for but not delivered. I request that this ₺3,090 transaction, which clearly appears on my credit card statement, be cancelled and refunded to me as soon as possible, and that my grievance be resolved.
On March 2, 2025, I paid ₺8,034 on klasgame.com by entering my card details. Since the payment wasn’t confirmed by the site, it was automatically marked for a refund. The payment was processed via GPay, and I was told that the refund was initiated on March 3, 2025. Their customer service informed me...
I am a customer of Enpara's credit card, and today I found a concerning mistake related to a payment. A payment of ₺19,391.20 was deducted from my account, labeled as a cargo payment, instead of the expected 7.82 kurus. I reached out to the bank right away to resolve the problem, but they declined t...
The refunded amount related to my Enpara.com transaction dispute has not been credited to my credit card. I request that you share the documents regarding the unauthorized deductions, which I will submit to the Turkish Banks Association Individual Customer Arbitration Committee. In the result letter...
I attempted to purchase a game on Epic Games Store and used GPay for the transaction. I transferred ₺80 from my Ziraat Bank account via bank transfer, and the amount was successfully deducted from my bank account. However, when I logged into my GPay account, the funds were missing. Despite checking...
On 06.08.2025 at 23:44, a transaction of 20,000₺ was made from my Enpara credit card without my knowledge, under the description “Google*ADS9849158472 CC google.com ıe.” This transaction was carried out by fraudsters without my authorization, without 3D Secure verification or SMS confirmation. When ...
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