Electrolux Refrigerator Delivery Damage
I purchased an Electrolux refrigerator from Hepsiburada, but upon delivery, the top lid was damaged inside the packaging. A service ticket was opened on March 13th. Despite the legal deadline of 20 business days passing, no replacement has been made. We're still using the refrigerator in this condition. When I called the company's customer service, they confirmed my application but couldn't provide any information when asked why there was a delay. When I inquired about when I would receive information and when my grievance would be resolved, they kept repeating the same sentence: 'We haven't received any information yet, we will provide information when it comes.' Should I wait another 30 business days? They keep saying 'We'll provide information.' Since the legal service waiting period has been exceeded, I demand a replacement with a new refrigerator.
Dear Valued Customer Mr. İsmail T., We would like to express our gratitude for choosing our brand and for taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. To provide you with better service, we kindly ask you to continue sharing your thoughts about our products and services with us. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line. If you contact our Customer Service, you will be provided with the necessary information on the matter. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our customers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
Here is the translation of the provided text from Turkish to English: "A response has been given here with many sentences but no content, and nothing has been communicated regarding the resolution of the grievance. First, I contacted the communication channels you provided, and since I did not get any results, I wrote on this platform. But I see that you are at the same point with this message, fancy sentences with no results. I want quick action to be taken regarding the replacement of my product with a new one."
I wish it hadn't come to this point and the issue had been resolved before it escalated here. The problem was resolved within 3 business days after the complaint. Thank you.
