I purchased an Electrolux refrigerator from Hepsiburada, but upon delivery, the top lid was damaged inside the packaging. A service ticket was opened on March 13th. Despite the legal deadline of 20 business days passing, no replacement has been made. We're still using the refrigerator in this condition. When I called the company's customer service, they confirmed my application but couldn't provide any information when asked why there was a delay. When I inquired about when I would receive information and when my grievance would be resolved, they kept repeating the same sentence: 'We haven't received any information yet, we will provide information when it comes.' Should I wait another 30 business days? They keep saying 'We'll provide information.' Since the legal service waiting period has been exceeded, I demand a replacement with a new refrigerator.
I've been without a refrigerator for a week. A refrigerator with dents emerged from its original packaging. The service produced a report and photographed the scene. On 08.11.2023, the replacement request with photos was forwarded to Electrolux AG, which they refer to as the main headquarters. Today...
Since the day we purchased our Electrolux refrigerator from Teknosa on March 25, 2023, there have been dents on the door. At first, they were not very noticeable, but over time, they became deeper. When we asked the service team, they said the dents might have occurred due to pressure during storage...
I bought an Electrolux refrigerator in August 2022. The staff who brought it to our new house set it up, and everything looked good. But when I plugged it in a week later, the freezer was working, but the top part wasn't cooling much at all. I called customer service right away, but they told me to ...
For over a year, I’ve experienced persistent cooling issues with my Electrolux refrigerator. Despite multiple service visits, three motor replacements, and countless interventions, the internal temperature has never dropped below 10°C. We initially refrained from taking legal action, trusting the co...
On January 21, 2025, service came for my Electrolux brand Dryer. It is fixed with the camera records of our building. It was stated that there was a capacitor malfunction and waited for the part. On January 30, 2025, the condenser was installed. The machine did not dry again, whereupon it was said t...
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