Electrolux Authorized Service Fails to Install My Machine
I'm from Turkey, currently living in Artvin. I purchased the product from a reliable website on the internet and it arrived safely, but the authorized service still hasn't installed the product and it's been two weeks at least. The product was delivered on 23.10.2023, and I called the service and made an appointment. Today is 06.11.2023 and they still haven't installed it. The product number is EW6FN449BT Perfectcare 600 9kg 1400. I called the head office multiple times and they also tried to reach out to the service in Artvin province, yet still no response. They sent an email and again, it didn't work. I demanded that another service be appointed to me, yet it's been another week and nothing's happening. I'm so fed up and tired, I still carry my laundry from my neighbor's house even though I have a washing machine at home. I demand that my machine is installed as soon as possible.
Dear Valued Consumer Ms. Rumeysa A., We would like to extend our gratitude for choosing our brand and taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. On our journey of customer satisfaction, under our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service understanding. In order to provide you with better service, we kindly ask you to continue sharing your thoughts on our company's products and services with us. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line or via our email address. If you contact our Customer Service, you will be provided with the necessary information on the subject. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
