I bought an Electrolux dishwasher with a 4-year extended warranty in 2016. The machine recently displayed an i50 error and stopped working. On September 16, 2023, I reported the problem to Electrolux customer service at 08502503589 and filed a service request. I made it clear that my warranty would end on September 22, 2023. The customer service representative assured me that the date I called would be taken into account for the warranty and that the relevant service would contact me within two business days. With no response after four days, I called customer service again, expressing my frustration and the inconvenience I was experiencing. They gave me the technical service contact information and explained that they only dispatched technicians based on customer demand, so I'd have to wait until the following Friday for an update. However, I was severely inconvenienced during these seven days. We had to handwash all of our dishes because no one from the service or customer service contacted us. The technician also failed to appear for repairs. So, on September 22, I called customer service again to let them know that no one had contacted me and that my warranty had expired. I explained that I hadn't been able to use the machine for seven days and that this was causing us a lot of trouble. My family consists of a married couple with a small child, and being unable to use the dishwasher put us in a difficult situation. We had confidence in Electrolux because we had purchased multiple products from them, particularly because we had extended the warranty. However, such a delay was unanticipated. While I understand waiting for a service appointment, expecting customers to wait for weeks if there is no other demand is unreasonable. We could have had a local repairman fix it for less money and in less time. We chose the authorized service, but it appears that we are being punished for it. Electrolux is a reputable company, and I'm requesting that our problem be resolved as soon as possible.
My Electrolux ESM48310SX dishwasher gave an i5H error on July 23, 2024. After I reported the issue, the Electrolux service in Çorlu, Tekirdağ took the product to their workshop. When they returned it on July 31, the machine showed the exact same i5H error during the very first run. I contacted cust...
The Electrolux brand washing machine purchased 7 years ago failed in the last week of December 2022. I waited 30 days in 2023 for a washing machine to be repaired. In fact, sikayetvar.com had not published my 23505605 complaint. On January 21, 2023, the washing machine, which could be restarted, did...
I purchased the Electrolux UltraOne EUOC9GREEN vacuum cleaner on 18.07.2023, and it broke down after one year. I contacted Electrolux customer service for assistance, and they directed me to "Altıyaprak Teknik", an authorized service center in Giresun. I reported the malfunction to the service, and ...
I bought an Electrolux dryer in February 2023. The machine, which we love to use, started leaking water before the warranty period ended. I immediately called the Electrolux customer representative. The customer representative gave information about filter and heat exchanger cleaning. However, I sai...
I'm really bummed about buying an Electrolux washing machine because it broke down and now I have to deal with the hassle of getting it fixed under warranty. I told the authorized service about the problem on October 23, 2023. They found that there was a malfunction with the mainboard and recommende...
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