I made a car rental booking through the eDreams app, and during the booking process, there was no indication that a Findeks credit score check would be required. However, when I went to the rental company's office, they checked my Findeks score on the spot and denied my rental. This is a clear inconvenience and miscommunication! If a credit score check is a requirement, it should be done during the booking process, not after the reservation is confirmed. This lack of transparency has caused unnecessary hassle and frustration.
I am requesting a full refund for my reservation due to this issue. I have tried calling and messaging eDreams, but I can't get through to anyone for assistance. Please address this matter urgently and process my refund promptly. It's unfair to put customers through such an ordeal without clear information upfront.
I booked a rental car through eDreams after being redirected from Skyscanner, trusting the process would be smooth. However, when I arrived to pick up the vehicle, I was informed that my Findeks credit score was too low to proceed with the rental. This was never made clear during the booking process...
I rented a car through eDreams, but when I arrived at the rental office, I was told my Findeks report was not suitable, and they refused to provide the car. I reached out to eDreams to request a refund, but they denied it outright. This experience has been incredibly frustrating and disappointing. ...
Hello, When I went to pick up the car from the agency after booking it through eDreams, the company checked the Findeks report from my bank and refused to provide the car, stating that it did not meet their requirements because it was not appropriate. After that, I immediately contacted eDreams and ...
I booked a car rental through eDreams, but the car rental company contacted me the next day to inform me that my Findeks report was not suitable, so they couldn’t provide the vehicle. I requested a refund, but they told me that they had informed eDreams, and that my payment is with eDreams, not with...
I’m extremely frustrated with eDreams. I rented a car through their platform, but they ended up changing the vehicle I originally booked without any proper explanation. I requested a refund for the amount I paid, and although they claimed the refund was processed over a week ago, I still haven’t rec...
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