I booked a rental car through eDreams after being redirected from Skyscanner, trusting the process would be smooth. However, when I arrived to pick up the vehicle, I was informed that my Findeks credit score was too low to proceed with the rental. This was never made clear during the booking process, and I was not warned that credit scoring would impact my ability to collect the vehicle.
Naturally, I went to the eDreams website to cancel the reservation and request a refund. Despite following all the steps and instructions provided, the cancellation would not go through, and I was left without a car and out of pocket.
I am now demanding a full refund for this failed rental. The reservation code is TR159380170. eDreams should take responsibility for making the credit check policy clearer and ensuring that customers can cancel when the rental can't be fulfilled.
I made a car rental booking through the eDreams app, and during the booking process, there was no indication that a Findeks credit score check would be required. However, when I went to the rental company's office, they checked my Findeks score on the spot and denied my rental. This is a clear incon...
I rented a car through eDreams, but when I arrived at the rental office, I was told my Findeks report was not suitable, and they refused to provide the car. I reached out to eDreams to request a refund, but they denied it outright. This experience has been incredibly frustrating and disappointing. ...
Hello, When I went to pick up the car from the agency after booking it through eDreams, the company checked the Findeks report from my bank and refused to provide the car, stating that it did not meet their requirements because it was not appropriate. After that, I immediately contacted eDreams and ...
I booked a car rental through eDreams, but the car rental company contacted me the next day to inform me that my Findeks report was not suitable, so they couldn’t provide the vehicle. I requested a refund, but they told me that they had informed eDreams, and that my payment is with eDreams, not with...
I rented a car through the eDreams app, but I had to cancel it within 48 hours, which was against their policy. But when I rented the car, I had to wait 30 hours before I could pick it up. Because my Findeks score didn't meet their requirements, they couldn't give me the car, and eDreams wouldn't gi...
Comments