I booked a FlySafair flight through eDreams under booking reference FSUYAA for travel on 10 January 2026. After this purchase, eDreams started debiting my bank account with unexplained monthly charges of R229. These debits were taken in January and February, for a total of R458, and I have never been informed of, nor did I knowingly agree to, any ongoing subscription or monthly fee. On the first deduction in January, I contacted eDreams and provided all the details they requested. However, after sending the information, I received no response, no explanation, and no resolution, and the deduction has now occurred again. I did not contact my bank at first because I assumed this was a once-off charge related to my booking, but it is now clear that a recurring debit is being made without my clear consent or understanding of what it is for. I request an immediate full refund of the total amount of R458 that has been debited from my account and the urgent cancellation of whatever subscription or service these deductions relate to, so that no further amounts are taken from my account. I also expect a clear written explanation of how and why this recurring charge was initiated.
I am writing to report unauthorized charges that eDreams has taken from my bank card without my consent, linked to my eDreams account. The issue started after I created an eDreams account and bought a flight ticket in February last year from South Africa, and then it happened again this year. I rece...
I don't know if I bought any tickets with eDreams between June 20 and 23, 2025. If I did, why didn't eDreams send me any tickets or confirmation? I know for sure that I tried to book through eDreams, but it didn't work, so I had to book directly with FlySafair. I still had to pay eDreams R3,563.55 o...
I recently noticed eDreams Prime charges on my bank account that I did not authorize, and for a service I did not knowingly subscribe to. On 2 December 2025 and again on 31 December 2025, amounts of ZAR 229.00 each were debited from my First National Bank account in South Africa, with reference 7469...
I recently discovered that eDreams has been charging me for a subscription without my consent. Three days ago, I noticed unauthorized charges totalling 189.98 euros taken from my debit euro account. I did not knowingly subscribe to any such service, and these payments came as a complete surprise to ...
About two weeks ago, I purchased an airline ticket through eDreams for a Flynas flight from Istanbul to Jeddah. After sharing my credit card details during the ticket purchase, I later noticed that on January 8, 2026, $8 USD was charged to my card without my knowledge or consent. There is no reserv...
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