Last year, I purchased a flight ticket through eDreams. This year, without my knowledge or consent, the company created an automatic subscription under the name Prime Membership and charged $90 USD on September 14 to my Garanti Bank credit card ending in 2041.
What makes this situation even more concerning is that I had canceled my old card due to loss last year and was issued a completely new card. Despite this, eDreams somehow managed to access my new card details and withdraw money without my approval. At no point did I receive a contract, confirmation email, or notification regarding Prime membership.
For the past four days, I have been trying to reach eDreams for clarification and a refund, but there is no valid phone number or customer service channel available. My bank also did not provide any advance warning or explanation about this unauthorized transaction.
This is a clear case of unauthorized billing and misuse of stored card data. I demand an immediate refund of the $90 charge and the permanent cancellation of this unwanted Prime membership. eDreams must stop using unfair auto-renewal practices and obtain explicit customer consent before charging fees.
I purchased a single flight ticket through eDreams and was automatically enrolled in their Prime membership without my knowledge or consent. At first, they withdrew a small amount—around €5—from my account. I noticed it and immediately canceled the so-called membership. Despite canceling, on April 1...
Last year, I purchased a flight ticket and was redirected to the eDreams website to complete the booking. Without my consent, they charged me €89 (₺) for a Prime membership that I never signed up for. I never agreed to any subscription. After a long and frustrating back-and-forth with their customer...
eDreams charged me €89 for Prime Membership without my consent. Without my knowledge or agreement, eDreams charged me €89 for a Prime membership that I never subscribed to. I am now unable to reach their customer service to address this issue. I did not authorize this charge, and I am demanding a fu...
On September 8, I purchased a flight ticket, and it redirected me to eDreams. Without my knowledge or consent, eDreams charged me €89 for a Prime membership, which I never subscribed to. Now, I’m unable to reach their customer service to resolve this issue. I did not agree to this membership, and I’...
I recently discovered that eDreams has been charging me for a subscription without my consent. Three days ago, I noticed unauthorized charges totalling 189.98 euros taken from my debit euro account. I did not knowingly subscribe to any such service, and these payments came as a complete surprise to ...
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