On March 26th, I made a car rental booking with eDreams, but unfortunately, my reservation was later canceled due to the unavailability of cars. I have the receipts to prove that the payment was directly debited from my account. However, the company now claims that the funds are in my bank account. However, the bank states that no refund has been issued and attributes the withdrawal of funds to the company. Now, the company insists they don't possess it. I am considering taking legal action as my next course of action. I have experienced their lack of care in the past. Trying to resolve a problem using eDreams' platform is a complete waste of time; they completely disregard emails and dismiss the issue without any concern.
I’m extremely frustrated with eDreams. I rented a car through their platform, but they ended up changing the vehicle I originally booked without any proper explanation. I requested a refund for the amount I paid, and although they claimed the refund was processed over a week ago, I still haven’t rec...
On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...
On April 2, 2025, at 08:15, I made a car rental reservation through the eDreams website, selecting a vehicle from the Sixt branch. However, when I went to pick up the car, I was told the vehicle wasn’t available in their fleet. The staff then claimed that eDreams is just a broker platform and referr...
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
On November 3rd, 2023, I had a problem with the car I rented and filed a complaint, but unfortunately, I didn't receive any response. I rented from eDreams. I used my everyday bank card to purchase the car. Unfortunately, I was unable to pick up the car as I had forgotten to bring my credit card. Co...
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