Urgent: Incorrect Amount Debited by eDreams for My Booking
Dear eDreams Customer Support, I recently booked a flight on January 29, 2025, at 11:15 AM from Auckland to Dunedin through eDreams. The total amount displayed and confirmed in my email receipt was $370.38 NZD, which I paid in full using my BNZ debit card. However, upon reviewing my bank statement, I found that $667.37 NZD was debited from my account instead of the expected amount. The transaction details also show that this amount was paid to eDreams. I kindly request an explanation regarding this discrepancy. If this is an error, I request a refund of the excess amount ($296.99 NZD) to my bank account at the earliest. Please find my booking details below for reference: Booking Reference: 21007885249 Email: sheb****@gmail.com Phone: +64 274 950 *** If you require any additional details, I am happy to provide further information via email. I appreciate your prompt attention to this matter and look forward to your response. Best regards, Shebil M***
