Dear eDreams Customer Support, I recently booked a flight on January 29, 2025, at 11:15 AM from Auckland to Dunedin through eDreams. The total amount displayed and confirmed in my email receipt was $370.38 NZD, which I paid in full using my BNZ debit card. However, upon reviewing my bank statement, I found that $667.37 NZD was debited from my account instead of the expected amount. The transaction details also show that this amount was paid to eDreams. I kindly request an explanation regarding this discrepancy. If this is an error, I request a refund of the excess amount ($296.99 NZD) to my bank account at the earliest. Please find my booking details below for reference: Booking Reference: 21007885249 Email: sheb****@gmail.com Phone: +64 274 950 *** If you require any additional details, I am happy to provide further information via email. I appreciate your prompt attention to this matter and look forward to your response. Best regards, Shebil M***
Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A** Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased ...
Hi, I booked a flight on December 8 via eDreams. I input a debit card, but the transaction did not push through, and eDreams requested another card. So, I input a new card, which is a credit card, and the transaction was confirmed. I received a statement from the first card stating that you charged ...
Dear Sir/Madam, I booked a flight ticket with eDreams on 12th July, and I have just noticed from my credit card transactions that eDreams deducted the following amounts: 13.07.2025 - S$251.23, 28.07.2025 - S$14.13, and 16.09.2025 - S$14.13. I understand that the flight ticket cost was only S$251.23....
Dear EDream Authorities, Thank you for taking the time to read my email. My name is Karemera K. John. I recently used EDREAM to purchase a ticket to Madrid on June 16, 2024, for which I was correctly charged 251.55 euros on my bank card. However, today at 16:30, an unauthorized deduction of 89.99 eu...
I’m very disappointed with my recent experience with eDreams’ flight booking platform. I booked a flight from O.R. Tambo International Airport to Harare, Zimbabwe, on October 2, 2024, with a departure date of October 9. I paid for the ticket using my Standard Bank debit card, expecting only a one-ti...
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