I booked a car rental with Sixt through the eDreams website, but when I went to pick up the car, I was told that the reservation was canceled through eDreams. I reached out via WhatsApp, and they claimed the reservation wasn’t canceled, instructing me to show the receipt to the Sixt staff. Despite showing it several times, the Sixt staff said there was no place to enter the code provided. I had to incur additional expenses to rent a car from another provider.
For a refund, eDreams asked for evidence, which I provided via email, but they have been stalling ever since. It has been 1.5 months, and each time I contact them, they just keep delaying. This is my final request here—refund my money immediately.
On April 2, 2025, at 08:15, I made a car rental reservation through the eDreams website, selecting a vehicle from the Sixt branch. However, when I went to pick up the car, I was told the vehicle wasn’t available in their fleet. The staff then claimed that eDreams is just a broker platform and referr...
I booked a rental car two weeks in advance on eDreams Car (reservation number: TR152687450) through Sixt Rent a Car. However, on the day of the rental, Sixt refused to give me the car, claiming my driver’s license was not eligible—even though this was never mentioned during booking. Despite not usi...
I’m extremely frustrated with eDreams. I rented a car through their platform, but they ended up changing the vehicle I originally booked without any proper explanation. I requested a refund for the amount I paid, and although they claimed the refund was processed over a week ago, I still haven’t rec...
On April 2, 2025, at 08:15, I rented a car from a Sixt branch through the eDreams website. I paid the full amount in advance via the platform and received a confirmation of my booking. Later, I was informed that the vehicle was not available in their fleet. They stated that they are an agency operat...
On March 26th, I made a car rental booking with eDreams, but unfortunately, my reservation was later canceled due to the unavailability of cars. I have the receipts to prove that the payment was directly debited from my account. However, the company now claims that the funds are in my bank account. ...
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