Today, I purchased a one-way ticket for two people from Gaziantep to Sabiha Gökçen for September 11th on eDreams.com. After completing the payment, I received a notification stating that the reservation was canceled. Despite paying for the tickets, I have not received a refund for the canceled booking. This is causing me a lot of stress, and I am in a difficult situation. I intend to file a complaint and urgently need assistance to resolve this matter. It is unacceptable that I paid for a service that I did not receive, and I am seeking immediate action to get my money back.
On October 2, 2025, I purchased a Pegasus Airlines ticket for the Gaziantep–Rotterdam flight through eDreams (booking number: 1BFE5Q). The day after the purchase, Pegasus canceled my flight and informed me that I needed to contact eDreams for further assistance. I then reached out to eDreams custom...
Hello, I had to cancel my return tickets from Istanbul on the 22nd, and Pegasus was supposed to refund me €112. Since I purchased the tickets through eDreams, the refund was supposed to go to your account first and then be transferred to my account. I was told this would take 3 to 5 business days, b...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
On September 19, I purchased a flight ticket worth approximately ₺5,000 through eDreams using my credit card. During the payment process, the confirmation screen and ticket details appeared, which led me to believe the purchase was completed successfully. However, after the transaction, I never rece...
I purchased a round-trip flight ticket to the Netherlands through the eDreams app, costing ₺20,000. However, I canceled my reservation and have yet to receive my refund. Despite assurances that the refund would be processed, no updates or actions have been taken. Adding to my frustration, I cannot ...
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