On October 28, 2024, I contacted Dyson customer service to report an issue with my Torque Drive part. They assured me the replacement would be delivered within 2-3 days, and a service order was created. However, by November 15, I had not received the part. When I followed up, I was informed that the original order had been canceled, and a new order was placed instead.
I purchased additional insurance to avoid such problems, yet I’ve been waiting over 1.5 months for this replacement part. How much longer am I expected to wait? At this rate, my vacuum cleaner is just becoming wall décor. I demand immediate action to resolve this issue and ensure timely delivery of the part.
The Torque Drive Motorhead component of my Dyson V15 cordless vacuum cleaner, which was purchased with an invoice dated 19 November 2024, malfunctioned in June 2025. I submitted a service request under Dyson's warranty program on 29 June. My service reference number is 38129000, and the serial numbe...
The body of my Dyson V15 vacuum cleaner broke, and I've been waiting for a replacement part for six months. My customer support request was submitted on March 29, 2024, and I was informed that the part would be shipped as soon as it was back in stock. However, six months later, there is still no evi...
On May 3, 2024, we contacted Dyson customer service to report an issue with our V12 vacuum's wand, which was covered under warranty. The representative assured us that a new wand would be shipped soon, mentioning it was currently out of stock but would arrive shortly. It's been a staggering 2.5 mont...
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
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