I purchased a Dyson V15 vacuum cleaner on July 3, 2023. On October 9, 2024, I reached out to Dyson customer support, speaking with a representative, Ms. G***, regarding the broken wheel on the main cleaning head. She assured me that a replacement would be provided under warranty. After not receiving any updates, I contacted Dyson support again on October 14 and spoke with Ms. N***. She informed me that my order was in process but out of stock and that there might be a delay due to the part coming from abroad. She could not provide a delivery timeframe. On November 1, 2024, I received an email stating that my order had been canceled. When I called Dyson customer service, I was told that the cancellation was due to a product code change and that my order would be reprocessed. It’s now been a month since I’ve been able to use my Dyson, despite investing in this premium and costly product over others in the market. When I asked for an estimated delivery date, they again cited the “from abroad” issue without any clear timeline. If Dyson can deliver its products from abroad to sales stores, why can’t spare parts be sourced in the same way? I would appreciate a resolution to this issue and a clear date for when the replacement part will be delivered. I’ve been sweeping my house with my neighbor’s broom for a month now. I’ve never encountered such an unresponsive and unhelpful experience from a company. I hope Dyson will reach out to me and provide a timely solution to this complaint.
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
I purchased the Dyson V15 vacuum based on recommendations, but within a year, the side wheel on the vacuum head fell off. I contacted customer service on October 17, 2024, and was assured the replacement part would be shipped to resolve the issue. However, the next day, I received an email stating m...
The main head of my Dyson V15 vacuum broke, so I sent it in for warranty repair on 02/12/2024. It's been over a month now, and I haven't heard anything about my product. The customer representative is providing evasive answers to stall for time. I've been really let down by Dyson. My machine, which ...
Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased ...
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
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