I purchased the Dyson 360 VisNav robot vacuum on Mother’s Day 2024 (May 12) directly from a Dyson store, expecting top-tier performance from one of the most expensive robot vacuums in its class (₺40,000 at launch). Unfortunately, the product has become completely unusable before even reaching its one-year mark.
After the December 2024 software update, the vacuum could no longer map my home or return to its charging dock. It would wander aimlessly, eventually shutting down. I contacted support and took it to the Dyson Büyükhanlı Plaza service center in early January. They claimed the issue was due to an error during the update and said they fixed it.
That same day, I tried using the vacuum again—ten times—and got the same mapping error every single time. I returned it to the service center, reporting that the issue persisted. A week later, they returned the product again claiming it was repaired. But once more, I tested it over ten more times that same day, and the problem remained unresolved.
Three days ago, I took the robot back to the same service center, this time with a clear note: “I want a refund.” According to consumer rights laws, if the same issue occurs a second time, a refund should be offered. Yet my request was denied, even after the third service failure.
Yesterday, on January 4, 2025, I received my Dyson 360 Vis Nav back from service, but unfortunately, none of the original problems have been fixed. The robot still fails to complete mapping—it starts, then stops halfway through and attempts to return to the dock. But even worse, it can’t find its ow...
I purchased the Dyson 360 Vis Nav directly from Dyson’s official website back in April. When the robot began having mapping issues, I sent it in for service. The unit was returned with the mapping supposedly fixed—but this time, it came back with completely different mechanical problems that weren’t...
I ordered the Dyson 360 Vis Nav robot vacuum on April 14, 2024. From the very beginning, the product showed signs of malfunction. It began shutting down randomly, despite having no obstacles around and sufficient battery. At first, I thought it might be due to Wi-Fi or software updates, but it becam...
I own the Dyson 360 Vis Nav robot vacuum, and it has been a huge disappointment. From day one, the device has completely failed to perform mapping, which is one of its core features. No matter what I try, it cannot create a usable map, making it practically useless for scheduled or remote cleaning. ...
I bought the Dyson 360 Vis Nav robot vacuum on January 5, 2024, and since the day it arrived, I’ve barely been able to use it. The vacuum is completely dependent on the app for control, but it almost never connects. I’ve tried everything—lifting the robot, waiting, placing it back on the dock—but no...
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