I purchased the Dyson 360 Vis Nav directly from Dyson’s official website back in April. When the robot began having mapping issues, I sent it in for service. The unit was returned with the mapping supposedly fixed—but this time, it came back with completely different mechanical problems that weren’t there before.
I immediately submitted an online support request and sent the device back to the service center the next morning. On September 2, 2024, Dyson called and informed me that the product was approved for replacement. However, due to the ongoing issues I’d experienced, I made it very clear that I did not want a replacement—I wanted a full refund.
As of today, September 8, I followed up through Dyson’s online support chat, only to be told that they haven’t received the product yet, even though it was sent back days ago. When I asked when the refund would be processed, they couldn’t provide a clear answer—only that I should “wait” and they’d open a new ticket if needed.
Hello, I purchased the Dyson 360 Vis Nav robot vacuum on December 18, 2024, and right out of the box, the product has been malfunctioning. The device cannot complete mapping and fails to return to its charging station, which makes it completely unusable. This is a brand-new product, and I absolutel...
I ordered the Dyson 360 Vis Nav robot vacuum on April 14, 2024. From the very beginning, the product showed signs of malfunction. It began shutting down randomly, despite having no obstacles around and sufficient battery. At first, I thought it might be due to Wi-Fi or software updates, but it becam...
I purchased the Dyson 360 VisNav robot vacuum on Mother’s Day 2024 (May 12) directly from a Dyson store, expecting top-tier performance from one of the most expensive robot vacuums in its class (₺40,000 at launch). Unfortunately, the product has become completely unusable before even reaching its on...
I bought the Dyson 360 Vis Nav robot vacuum on January 5, 2024, and since the day it arrived, I’ve barely been able to use it. The vacuum is completely dependent on the app for control, but it almost never connects. I’ve tried everything—lifting the robot, waiting, placing it back on the dock—but no...
I own the Dyson 360 Vis Nav robot vacuum, and it has been a huge disappointment. From day one, the device has completely failed to perform mapping, which is one of its core features. No matter what I try, it cannot create a usable map, making it practically useless for scheduled or remote cleaning. ...
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