I purchased the Dyson 360 Vis Nav robot vacuum as part of my dowry, so I only had the chance to try it out after I got married. Unfortunately, I’ve never been able to use it properly—not even once. The robot simply cannot complete mapping. It occasionally maps two rooms but even then skips corners and leaves areas untouched. It constantly gives false obstacle warnings, even when there’s nothing in its way. And when it finishes a task, it takes nearly 30 minutes just to find the charging dock.
We contacted customer service, and the vacuum was sent to service. Dyson replaced the unit—but the replacement had the exact same issues. We contacted support again and sent the second device in. The service team claimed it passed all updates and tests, and sent it back once more.
We ran it yesterday, and nothing has changed. It still can’t complete mapping, it fails to clean properly, and it can’t return to the dock. The repeated back-and-forth with customer service, the shipping delays, and the lack of real solutions have been exhausting. I haven’t been able to use this product even once, and for a device at this price (₺), that’s unacceptable. Dyson’s handling of this situation has been anything but professional. I am formally requesting a full refund.
I purchased the Dyson 360 Vis Nav robot vacuum directly from the official website, expecting a premium, intelligent cleaning experience. After a while, the first device began malfunctioning—it couldn’t map properly and often failed to return to the dock. I sent it to service, and to their credit, Dy...
I have a serious complaint about my Dyson 360 Vis Nav™ robot vacuum. The product simply does not work properly, and it’s been a huge disappointment from the start. Mapping is nearly impossible—it constantly creates inaccurate maps, and I wasted an entire day just trying to get one usable layout. Ev...
I purchased the Dyson 360 Vis Nav robot vacuum expecting smart navigation and full home coverage, but the device has been a complete disappointment. From the beginning, it has failed to detect and clean all rooms. Every time I run a mapping cycle, it leaves areas out—two rooms are completely ignored...
I own the Dyson 360 Vis Nav robot vacuum, and it has been a huge disappointment. From day one, the device has completely failed to perform mapping, which is one of its core features. No matter what I try, it cannot create a usable map, making it practically useless for scheduled or remote cleaning. ...
I bought the Dyson 360 Vis Nav robot vacuum and just unboxed it today to use for the very first time. Unfortunately, from the moment I turned it on, the product has been a huge letdown. It fails to complete mapping, gets confused near the charging dock, and endlessly circles around it without ever d...
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