I bought the Dyson V15 Wet and Dry vacuum cleaner just 6 months ago, and it’s already giving me multiple issues. The device shows visible peeling, seems to be leaking air, and has started making an unusually loud noise during operation. These are not minor inconveniences—they affect both the performance and overall user experience of what’s supposed to be a premium product.
When I contacted Dyson customer service, their response shocked me. They dismissed all of these problems as “normal” and offered no real help. So apparently, in Dyson’s world, a product breaking down in half a year and sounding like a tractor is perfectly acceptable?
I trusted Dyson because of its reputation as a “global leader” in quality and innovation. But when it comes to customer support and accountability, they act like a small shop with no standards. The contrast between the brand image and the actual service is honestly insulting.
I paid a significant amount—₺—for a product I expected to last years, not months. Dyson, this is not how a respected company behaves. If you won’t take responsibility, I’ll be forced to take this matter to court. We live in a country governed by law, and I fully intend to pursue my rights through legal channels.
I purchased the Dyson V15 just 1.5 years ago, and it has been nothing but disappointment. Despite its premium price, the product has failed to meet expectations. Initially, the main body had an air leakage issue from the cyclones, which led to a replacement of the main body under warranty. However, ...
I am absolutely furious with my Dyson V15! Almost immediately after a few uses, I noticed its suction power was weak and contacted customer service fo...
On February 19, 2023, I purchased a Dyson V15 Detect vacuum cleaner. Last month, I noticed that a part at the joint in the body had deformed, causing air to be sucked in from that area during operation. I immediately contacted customer service about this issue. During a video call, they had me hold...
The body of my Dyson V15 vacuum cleaner broke, and I've been waiting for a replacement part for six months. My customer support request was submitted on March 29, 2024, and I was informed that the part would be shipped as soon as it was back in stock. However, six months later, there is still no evi...
I own a Dyson Gen5 vacuum cleaner that’s still under warranty, yet it’s already showing serious performance issues. Specifically, there are visible air leaks around the silicone body seals, which are clearly causing a drop in suction power. Despite this, Dyson refuses to acknowledge the problem or o...
Comments