I purchased a Dyson V15 cordless upright vacuum cleaner from the Dyson store. Two months ago, it began to intermittently shut off, disrupting its function. Despite a clean reservoir filter, a video call diagnosis claimed the motor was the issue, directing me to send it for service. After a 2-3 week wait, the device returned unchanged, experiencing the same problem. The service form indicated it was "repaired," yet the issue persisted. During the second service, the form claimed no malfunction was found, despite a mismatched part installed, causing dust to escape into the motor. Subsequently, assurances of replacement were made but never fulfilled. Despite repeated attempts and the continuation of the same fault, the service insisted on repairs. A mail falsely stated that the repair was accepted without my approval or any communication. This situation feels like the service is mocking me, playing games over months. My trust in Dyson products has waned. I lament purchasing from Dyson; I believe I could have bought 20 Fakir vertical vacuum cleaners for the same price, used them for 10 years, and still been better off. Their repeated approach only seems to be a stalling tactic, highly disappointing and regrettable.
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
I bought a Dyson V15 vacuum from Dyson’s official website about 7–8 months ago. From the very first day, I’ve had issues with its suction power, and more recently it has started pausing and cutting out intermittently. During this time, I’ve contacted customer service several times—twice via video ca...
I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After waiting for months, they called to say the part was unavailable and asked me to send my vacuum to the authorized service center. A while after sending it in, they informed me that t...
My Dyson V15 vacuum has been shutting off on its own for about a year now due to power interruptions. At first, it only happened once or twice, so I didn’t think much of it, but now it’s occurred seven times, and I can no longer use the device. I contacted Dyson customer service, and they told me to...
I own a Dyson V15 vacuum cleaner, and there are only 3 months left on its 2-year warranty. For the past two months, the suction power has significantly dropped, and the filter cleaning warning keeps appearing even after I thoroughly clean and dry the filter for 2-3 days before reinstalling it. I’ve...
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