My Dyson V15 vacuum has been shutting off on its own for about a year now due to power interruptions. At first, it only happened once or twice, so I didn’t think much of it, but now it’s occurred seven times, and I can no longer use the device. I contacted Dyson customer service, and they told me to clean the machine, saying the issue might be caused by that. Even though I explained I had just cleaned it, they still insisted I clean it again. After doing so and calling back, they told me the warranty had expired four months ago. But I bought the device on January 28—how can it be four months past the warranty? I explained that I didn’t start using it right away and that the issue had been going on for a long time, but they still refused to help. They asked for ₺5600 for the repair because the warranty had just expired. This is not a user error—they even admitted that this issue happens often. They told me it’s basically a matter of luck and that the lifespan of my unit was just two years. Did I really pay ₺15,000 just to use it for two years?
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey
It was of no benefit at all; even though I stated that it was a chronic issue, they demanded payment again. Please be aware that it only has a 2-year lifespan before spending a fortune on Dyson and make your decision accordingly.
I bought my Dyson V15 exactly 2 years and 2 months ago. As soon as the 2-year period ended, the problems started. When I press the trigger, it runs for about 3 seconds, then shuts off. I have to press it repeatedly, and even then, it only works if it feels like it. Sometimes, it doesn’t work at all....
I purchased the Dyson V15 vacuum, expecting long-term quality and performance given its premium price. However, the product’s warranty expired on January 24, 2025, and immediately afterward, the device began shutting off during use. It’s hard not to feel like this was built to fail the moment the wa...
I’ve been using my Dyson V15 Submarine very carefully and keep it clean at all times. I perform regular maintenance every two weeks. I don’t use it constantly, since I also have a robot vacuum and typically alternate between the two. However, during every use, my Dyson vacuum keeps shutting off on i...
Hello, I own a Dyson V15 vacuum cleaner, and recently the cleaner head suddenly stopped spinning without any warning or prior issue. I reached out to Dyson customer service, expecting help under warranty or at least a paid repair option. But instead, I was told that there was nothing they could do. ...
My Dyson V15 device shuts down on its own. After reviewing complaints, I understand this is a chronic issue with the product. When I contacted the customer service center, they said it was a user error and not covered under warranty, and that replacing the motor would cost ₺5600. It's evident that t...
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