I Noticed Severe Hair Breakage After Using My Dyson Airstrait for Just 4 Months

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Nisan
May 02, 2025 5:05 pm
138

About four months ago, I purchased the Dyson Airstrait directly from Dyson’s official website after doing extensive research. I was initially thrilled with the product and used it with care, trusting all the promises made in the product description—especially the claim that the device would not damage hair due to its controlled heat technology.

Unfortunately, over time, I started noticing serious breakage and damage to my hair ends, even though I trim them regularly. My hair now feels rough and brittle—like dried corn silk. This is completely the opposite of what was advertised. The condition of my hair has significantly deteriorated, which is both upsetting and disappointing given how much I paid for this product.

I chose Dyson specifically for its reputation in hair care and expected premium performance with minimal risk. I’m now requesting either a full return or an exchange for the Dyson Airwrap, which I believe may be more suitable for my hair type. I urge Dyson to take this issue seriously and respond swiftly. I purchased this product in good faith, and I expect the same level of accountability from your brand.

May 12, 2025 1:39 pm (9 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

May 12, 2025 1:42 pm

Dear Customer, In response to your request, we tried to reach you via our call center, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center or via our other communication channels. Kind regards, Dyson Turkey

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