I Keep Getting "Clean Filter" Error on My Dyson V12 Despite Replacing the Filter

Dilek
July 11, 12:07 am
43

I bought the Dyson V12 vacuum cleaner expecting it to make cleaning easier—not more frustrating. But from the very first day, it has shown the same recurring issue: the machine constantly displays a "clean the filter" warning, no matter what I do.

I contacted Dyson support, and they sent me a replacement filter, which I appreciated at the time. However, after just a short period of use, the same exact warning popped up again. It’s become a cycle: clean, restart, clean, restart—yet the message never goes away. It feels like I have to fight the vacuum just to use it, and that’s not what I paid for.

I deeply regret buying this product. I don’t even want to touch it anymore, and I absolutely would not recommend it to anyone. For the premium price I paid—₺—this is completely unacceptable. Dyson markets this as a top-tier device, but it’s riddled with faulty sensors or poor design that leads to false error alerts.

Dyson, this is your chance to step up and fix it. I want a permanent solution, not a temporary band-aid. A product at this price point should work seamlessly—not make me feel like I’ve been scammed.

Progress
Progress

September 21, 10:07 pm

After using my Dyson V12 model vacuum cleaner for about 7 months, I started constantly receiving a 'wash filter' warning on the device. Due to this issue, a new filter was sent under warranty, but the same problem persisted. When I spoke with customer service, I was told that the filter's lifespan was over, but no one else around me who uses the same product has experienced a similar issue. Currently, my device does not work at all and does not turn on in any mode. I purchased the device from Dyson’s own website, and only a replacement filter was sent under warranty; no other action was taken. I have not been able to use the device for about a year and I am quite aggrieved by this situation.

My serial number: T8G-EU-RFJ7943A

I request that my device be repaired. I kindly ask for my issue to be resolved quickly and permanently.

July 16, 12:45 pm (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

July 16, 12:47 pm
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