In 2024, I purchased my Dyson V8 vacuum from the Ankara Aydoğanlar store. Recently, the vacuum head broke during normal use. Although my product is still under warranty, when I contacted Dyson customer service, they told me that the head replacement is not covered and that I must purchase a new one through dyson.com.tr at my own expense.
In addition, for the past 1–2 months, I have noticed a significant decrease in suction power. The vacuum sometimes fails to operate properly when switching from low to high speed, stuttering or not engaging at all. These problems were not present when I first started using the product — they developed over time.
Since my Dyson V8 is still under warranty, I request that both the broken head and the suction issue be resolved free of charge. If the problems cannot be fixed, I expect a full replacement of the product. This matter should be addressed promptly to restore the vacuum’s proper performance.
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
In April 2023, I purchased a Dyson V8 Absolute vacuum cleaner for ₺8,500 using my credit card. The device worked fine during the warranty period, but just after the warranty expired at the end of April 2025, the motor began to fail about six days ago. The vacuum is fully charged, and the lights tur...
On May 10, 2024, I purchased a Dyson V15s Detect Submarine cordless vacuum from the Dyson authorized store located in Ümraniye Meydan AVM. Less than a year later, on March 12, 2025, both the upholstery tool and the wet cleaning head malfunctioned. I immediately contacted Dyson customer service, and ...
On April 19, 2024, I took my Dyson V10 vacuum cleaner to the service center in Ankara Kentpark, reporting its inability to absorb dust. I stressed the urgency of the matter, explaining I had no alternative vacuum at home. Additionally, I sought guidance on the out-of-warranty repair process and asso...
I purchased a Dyson Big Ball Allergy 2 vacuum cleaner through Trendyol, and within just a short period of use, I encountered serious durability issues with its parts. A few months ago, the cleaning head broke, forcing me to buy a replacement part for 3.500₺. Now, the pipe has also broken, leaving th...
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