On April 19, 2024, I took my Dyson V10 vacuum cleaner to the service center in Ankara Kentpark, reporting its inability to absorb dust. I stressed the urgency of the matter, explaining I had no alternative vacuum at home. Additionally, I sought guidance on the out-of-warranty repair process and associated costs, given my purchase in 2020 (with a 2-year warranty). However, the real ordeal began thereafter.
Two days later, I was informed of a defective battery, along with the need for replacement of the filter and body, priced at 4,700 TL. Despite my insistence that only a suction issue existed, irrelevant responses ensued, including claims of a remarkably low price for the battery alone, at 3,000 TL. Nonetheless, hoping for a renewed machine, I consented and paid via the provided link on April 24, 2024.
A call from Dyson on April 26, 2024, went unanswered due to a prior engagement. Upon return, I visited the service center, expecting the repair completion, only to be told the process hadn't commenced due to non-payment. Perplexed, I reiterated my payment, yet was informed it would take three days for the repair initiation. Little did I know, the ensuing events would surpass this confusion.
Post-payment, I was promised repair status updates, but only received an email on April 27, 2024, indicating completion and successful testing. Desperate for my vacuum, I visited the service center, only to be informed it had been dispatched without my request, rendering it undeliverable.
I purchased 2 Dyson V12 vacuum cleaners from the Dyson Turkey Store on December 22, 2022. Both vacuum cleaners are under warranty until December 27, 2024. The furniture adapter part of one of the vacuum cleaners malfunctioned, and I contacted the technical service in September 2023. An email was sen...
Hello, in the first week of January, I took my Dyson V10 device to the service center due to a malfunction. A few days later, I received information that my device was repaired. When I picked up my device, they informed me that the motorbar cleaning head was faulty and would be replaced as a spare p...
I sent my Dyson V10 vacuum to the service center when the trigger broke, and in 2023, following their advice, I also purchased a replacement battery as they mentioned the original battery might wear out soon. I paid a total of ₺5000 at that time. However, the battery lasted over a year without any i...
I've had to bring my Dyson vacuum, which I bought a year ago, to the service center on five separate occasions. Despite receiving assurances that the issue was resolved on multiple occasions, no progress was made. After my recent trip to the service center in Ankara Kentpark, I received a call from ...
I purchased a Dyson V8 vacuum cleaner about two years ago from Turkcell Pasaj, trusting the superior performance claims made in the brand’s ads and at its sales points. I paid ₺10,000, expecting high performance, but the product has failed to meet even the most basic expectations and has caused cons...
Comments