I was planning to purchase the Dyson V12 Detect Slim Absolute, so I visited Dyson’s official website to get more details. I attempted to reach out via WhatsApp live support during the listed working hours, but I never received a response. Frustrated, I tried the live chat on the website, where I was placed as the 15th person in the queue. I waited for four hours, yet no one ever responded.
Thankfully, I hadn’t purchased the vacuum yet. I had seen people complaining about Dyson’s lack of customer support, and now I can confirm it’s true. How can a premium brand fail so badly at assisting potential buyers? If getting basic product information is this difficult, I can only imagine the frustration if I ever needed support after purchasing.
On April 30, 2025, I ordered a Dyson V10 vacuum cleaner directly from Dyson’s official website. When the package arrived, one of the parts was broken right out of the box. I immediately reached out for support through every possible channel—email, WhatsApp, and phone—but received no meaningful respo...
I ordered the Dyson V12 Detect Slim on December 2, but two days later, I still can’t track my order on Dyson’s website. When I contacted customer service for help, they were completely unhelpful and couldn’t even confirm my order. This is incredibly disappointing and not what I expected from Dyson....
I own a Dyson V15 Absolute Detect vacuum, and during routine use, the battery ran out as expected. However, when I plugged it in to charge, I noticed it wasn’t charging or turning back on at all. I immediately tried to contact Dyson support, but after waiting 18 minutes with no response, I sent an ...
We purchased the "Dyson V12 Detect Slim Absolute" model vacuum cleaner through Dyson's own website. After entering the payment information and completing the transaction, the page showed an error. Despite the payment being processed, no order number was provided to us. We received no notification vi...
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