On April 30, 2025, I ordered a Dyson V10 vacuum cleaner directly from Dyson’s official website. When the package arrived, one of the parts was broken right out of the box. I immediately reached out for support through every possible channel—email, WhatsApp, and phone—but received no meaningful response.
I spent over four hours trying to connect with someone from customer service. Their phone lines don’t work, the video call links on their website are broken, and the entire experience has been beyond frustrating. Even when I finally reached a representative, the system randomly cut off the call, blaming a software update and claiming they “couldn’t hear me” due to their own tech issues.
This isn’t just a delivery problem—it’s a complete failure in post-sale customer service. For a company that charges premium prices and markets itself as a leader in innovation, Dyson has fallen shockingly short in even providing the basic courtesy of functional customer support.
I purchased the Dyson V10 vacuum, but I've been facing issues with part availability. I've been reaching out to Dyson’s WhatsApp support line since Saturday, but my messages are not being delivered or even acknowledged. Despite trying multiple times, I haven't received any response. This lack of com...
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
I sent my Dyson V10 vacuum cleaner to service for the second time on January 30, 2025, due to an issue with the trigger mechanism. The vacuum was delivered to the service center on Friday, and on February 4, 2025, I received a message stating that the main handheld unit had been replaced and would b...
The head of my Dyson vacuum cleaner broke down in its 25th month, and I’ve been trying to reach customer support via WhatsApp. I sent a message at 9 a.m., but didn’t get a response until 1:40 p.m., by which time I was at work and didn’t have the vacuum with me. This delay makes the support process e...
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