I purchased a Dyson V11 vacuum cleaner from Media Markt in 2020. On September 8, 2024, before the warranty period expired, I encountered an issue with the vacuum cleaner's battery. I contacted Media Markt customer service for a replacement, and the customer representative created a record for the issue. They took the vacuum cleaner from me after photographing it, commenting on how cleanly it was maintained, and provided a document confirming receipt of the product. However, after hearing nothing for a while, I contacted them again and was told that the battery was out of stock. Since then, I have been receiving periodic messages stating that my registration has been renewed. Despite four months passing since I handed over my product, they continue to claim that the part is not in stock. I find this situation highly questionable. It is disappointing and frustrating that Dyson, a globally recognized company, appears to avoid sending a replacement part. I demand an immediate resolution to this issue. If this matter is not resolved, I will take my case to the Consumer Court and pursue my rights through legal means. Product Serial Number: Dyson V11 Absolute Vacuum Cleaner C1Y-EU-NGA3933A My phone number: +90 536 222 51 31.
About two and a half years ago, I bought a Dyson V12 vacuum cleaner from Media Markt. In October 2023, two months before the warranty expired, one of the vacuum heads failed. I contacted customer support to request a replacement or repair. During a video call, the representative confirmed the faulty...
I purchased my Dyson V12 vacuum cleaner from Media Markt in Nilüfer, Bursa, in March 2024. The tube part of the vacuum developed a problem, and I’ve been waiting for a replacement part since August 13. When I contacted Dyson customer service, I was informed that the part would be shipped from abroad...
Hello, the Dyson V11 Absolute Extra cordless vacuum I bought from Media Markt on 01.08.2021 broke down and was sent to service through Media Markt. The warranty expired in August 2023, but we had extra insurance from Media Markt. They told me that the vacuum couldn't be fixed, and they decided to wr...
I purchased my Dyson V15 Detect Absolute vacuum cleaner on October 30, 2021, from the Bursa Korupark Media Markt store. While using the product, on November 26, 2025, the device suddenly stopped working and from that moment on, the battery would no longer charge. The device became completely unusabl...
On May 13, 2022, I bought a Dyson air cleaner from the Media Markt store. During the purchase, the store staff stated that the brand had given me one replacement filter and that it would be sent to me when I requested it from Dyson after the purchase. While I was in the store, I called Dyson custome...
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